Domestic Shipping Policy
Order Processing Time
- All orders are processed within 2-3 business days. Once orders are placed, they are not able to be amended or cancelled.
- Any orders that come in after 2:00PM will be processed on the next day.
- Orders placed on weekends or public holidays will be processed the next business day and dispatched accordingly.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or WhatsApp.
Shipping Rates & Delivery Estimates
- Orders are processed for delivery on business days only – Monday to Friday (exREWEEcluding Public Holidays). We use Ninja Van as our standard delivery courier and we reserve the right to use other delivery courier without prior notice.
| Delivery Lead Time | West Malaysia (WM): 3-5 working days |
|---|---|
| East Malaysia (EM): 10-14 working days | |
| Delivery Charges | FREE nationwide delivery with min. spend of RM200 WM: RM10 Flat Rate EM: RM15 Flat Rate |
| Courier Service Provider | Ninja Van |
| Courier Delivery Hour | Ninja Van: Monday – Saturday (except PH) 9:00am – 10:00pm |
- The shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during check out.
- Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted
- Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.
Shipment Confirmation & Order Tracking
- Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery.
- Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time.
- Customers are best advised to get in touch with the courier for latest update and further information.
Damages
It is Phutawan Malaysia responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at info@phutawan.com.my or WhatsApp us at 017-8776554
Phutawan Malaysia is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.
International Shipping Policy
International shipping to Singapore only. The delivery duration might be extended if there is any occurrence of public holiday(s). Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.
Phutawan Malaysia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
| Delivery Lead Time | 5-8 working days |
|---|---|
| Delivery Charges | 1St Kg RM35, Subsequent KG RM11 |
| Courier Service Provider | Ninja Van |
| Courier Delivery Hour | Ninja Van: Monday – Saturday (except PH) 9:00am – 10:00pm |
